Your IPTV questions, answered

A subscription that gives you access to live channels, on-demand films and series, and sports through a player app. You pay for a set number of months. You supply the broadband and the device.

You pay for the plan length you choose. There is no long-term contract beyond that length.

No. Many households keep their existing connection while they try IPTV, then decide. The two do not interfere with each other.

The service runs over the internet, so many customers watch from abroad. Content rights and rules vary by country, so please read our terms and ask us if you are unsure about where you live.

As a working rule, plan for around 10 Mbps for each HD stream and around 25 Mbps for 4K, where available. Steadiness matters more than the headline speed, so test in the evening.

It works, but video uses a lot of data and can quickly use up a daily limit. Use it for short viewing and use Wi-Fi for anything longer.

Evenings are when home broadband is at its busiest. Try a cable to the TV and close other heavy activity at home. If it still freezes, send us a speed test taken at the time.

If your router loses power, the stream stops. Connecting the router to your inverter or a small UPS keeps things running during short cuts, as long as your provider’s network stays up.

Probably not. Any TV with an HDMI port can use a streaming stick, which is far cheaper than a new set.

It depends on your device. We will recommend one when you order, and we prefer apps available from your device’s official store.

Yes, this is very common. You can message us on their behalf, and we guide whoever is in front of the TV, step by step, with photos if that helps.

We confirm the available payment options in WhatsApp before you pay. Please read our secure payment page so that you know what a genuine request from us looks like.

Your login is for your household. Please read our terms for details, and ask us if you need to watch on more than one screen.

Message us with your order details and what went wrong. Our refund policy sets out the conditions. We will usually try to fix the problem first, but the decision about what to do next remains yours.