After you pay
How activation works
There is no engineer to wait for and nothing to post. You get your login details, enter them in a player app and start watching. Here is what to expect at each stage.
Payment confirmed
Send us your payment confirmation on WhatsApp. Please crop out any bank details that we do not need to see.
Login details sent
We send your details, your plan’s end date and the name of a player app that suits your device.
Enter them in the app
Install the app and enter the details. The installation guide shows you how for each device.
Test it together
Play a live channel and a film. Tell us it works, or send us a photo of what you see.
What your login details look like
Depending on the player app, you will receive one of the following. If you are not sure which your app wants, just send us a photo of its login screen.
- Username and password
- Along with a server address. Type them exactly, because capitals matter.
- Playlist link
- One long web address, which you paste into the app. Use a phone to send it to the TV if you can.
- Device code
- Some apps show you a code. Send it to us and we link your account from our side.
If it does not work first time
My details have not arrived
Check that the WhatsApp number or email you gave us is right, then message us with your payment confirmation. We can resend your details.
The app says my login is invalid
Check for extra spaces and for capitals, especially at the end of the password. Copy and paste from your phone where you can. If that does not help, send us a photo of the error.
It works on my phone but not on the TV
That tells us that your login is fine, and the issue is with the TV app or its network. Try updating the app, then tell us which TV you have.
Already paid and need your details?
Message us with your payment confirmation.